Returns & Refunds
Review RMA requests, track return shipments, and process refunds.
142
Total Returns (30d)
18
Pending Approval
$4,250
Total Refunded (30d)
2.4%
Overall Return Rate
Return Trends
Volume of returns over time
Return Reasons
Why customers are returning
| RMA / Order | Customer | Product & Reason | Date Requested | Status | Actions | |
|---|---|---|---|---|---|---|
|
RMA-4592
Order: #ORD-7892 |
Sarah Johnson |
Wireless Headphones Pro Reason: Defective/Broken |
Dec 26, 2025 10:15 AM |
Pending |
|
|
|
RMA-4591
Order: #ORD-7885 |
Lisa Anderson |
Premium Running Shoes Reason: Wrong Size |
Dec 25, 2025 14:30 PM |
Approved |
|
|
|
RMA-4590
Order: #ORD-7850 |
Mike Chen |
Smart Watch Pro Reason: Changed Mind |
Dec 22, 2025 09:12 AM |
Refunded |
|
|
|
RMA-4589
Order: #ORD-7512 |
Emma Wilson |
Mechanical Keyboard RGB Reason: Outside Policy |
Dec 20, 2025 16:45 PM |
Rejected |
|
|
|
RMA-4588
Order: #ORD-7895 |
David Park |
Premium Backpack Reason: Not as Described |
Dec 18, 2025 11:20 AM |
Pending |
|
Showing 1-5 of 142 returns