Returns & Refunds

Review RMA requests, track return shipments, and process refunds.

142

Total Returns (30d)

Action Needed

18

Pending Approval

$4,250

Total Refunded (30d)

-0.4%

2.4%

Overall Return Rate

Return Trends

Volume of returns over time

Return Reasons

Why customers are returning

RMA / Order Customer Product & Reason Date Requested Status Actions
RMA-4592

Order: #ORD-7892

Sarah Johnson

Wireless Headphones Pro

Reason: Defective/Broken

Dec 26, 2025

10:15 AM

Pending
RMA-4591

Order: #ORD-7885

Lisa Anderson

Premium Running Shoes

Reason: Wrong Size

Dec 25, 2025

14:30 PM

Approved
RMA-4590

Order: #ORD-7850

Mike Chen

Smart Watch Pro

Reason: Changed Mind

Dec 22, 2025

09:12 AM

Refunded
RMA-4589

Order: #ORD-7512

Emma Wilson

Mechanical Keyboard RGB

Reason: Outside Policy

Dec 20, 2025

16:45 PM

Rejected
RMA-4588

Order: #ORD-7895

David Park

Premium Backpack

Reason: Not as Described

Dec 18, 2025

11:20 AM

Pending

Showing 1-5 of 142 returns

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